Returns and Refunds
Here you can find everything regarding returns, exchanges and refunds.
We want to let you know our methods in complete transparency.
Returns
The return or exchange procedure is always available within 3 weeks (21 days). The first return you make is free (if the first return is for an order over €79.00, where shipping is not paid, then it will not be free ); from the second onwards it will cost €4.00 (the shipping cost is not refunded ). Making an exchange is like placing an order with a return: therefore in addition to the cost of the return (if any) you must also include the cost of standard shipping of the order (€6.00).
For both returns and exchanges, we book the collection of the goods directly from your home by sending you the return form through one of our channels; this form must then be printed by you and delivered to the courier in the package containing the items to be returned.
Refunds
Refund is our return of money to the customer. In order to receive a refund, the returned products must be intact and therefore: they must not have been used, worn or washed ; they must still have their tag .
The refund also includes the return of the shipping cost . There are several ways you can make a refund:
- Paypal
- Postepay
- Bank account (via IBAN)
- Domiciliary bank transfer (money transfer service, offered by the Italian post office, in which you do not need to be the holder of a current account)